GTC
General Terms and Conditions
1. Scope
1.1. These General Terms and Conditions (GTC) apply to all services and agreements concluded between the service provider Nicole Miller (BeyondLashes) and the customer. By booking an appointment, the customer agrees to these GTC.
2. Services
2.1. Our studio offers various cosmetic services, in particular eyelash extensions, eyelash thickening, and eyelash lamination. The exact service will be individually discussed and agreed upon with the customer before the treatment.
3. Appointments and Bookings
3.1. Appointments can be made in person or online.
3.2. When booking an appointment via the website, a proportional deposit of the treatment fee is due. This deposit will be credited towards the total price of the treatment.
3.3. The appointment booking is only binding upon receipt of the deposit. Appointments made in person are immediately binding upon scheduling the appointment.
4. Cancellation Policy
4.1. Cancellations or rescheduling are possible free of charge up to 24 hours before the scheduled appointment.
4.2. In the event of cancellations or rescheduling made less than 24 hours before the appointment, or in the event of not showing up without prior notice, the deposit will be retained.
4.3. If the client is more than 15 minutes late without prior notice, we reserve the right to cancel the appointment and retain the deposit.
4.4. If the treatment still takes place after a 15-minute delay, we are also entitled to charge for the full treatment time if the treatment must be completed on time due to a subsequent appointment.
4.5. If the cancellation is made in a timely manner, the deposit will either be credited to the next appointment or refunded upon request.
5. Prices and Payment
5.1. The current prices for our services are listed in the studio or online and will be provided upon request.
5.2. The total amount for the treatment is due after the service has been provided, minus the deposit already paid.
5.3. Payments can be made in cash on site or online using the other payment methods offered.
6. Health Requirements
6.1. The client is obligated to truthfully provide all relevant health information before treatment, especially regarding allergies, eye diseases, or skin conditions. These will be recorded in a medical history.
7. Exclusion of Liability
7.1. The service provider is only liable for damages resulting from grossly negligent or intentional breach of duty. Liability for minor negligence is excluded unless it involves a breach of essential contractual obligations.
7.2. The client is obligated to inform us of any allergies, skin diseases, or other relevant health restrictions before treatment. We assume no liability for damages resulting from withholding of such information.
7.3. The studio assumes no liability for damages resulting from improper care of the eyelashes after the treatment.
8. Warranty
8.1. We strive to provide all services to the complete satisfaction of our customers. Should there be cause for complaint nevertheless, this must be reported within 7 days of the treatment. After this period, complaints are excluded.
8.2. In the case of justified complaints, we offer a remedy. If this is unsuccessful, the customer is entitled to a reduction in price or withdrawal from the contract.
9. Data Protection / Photos
9.1. All personal data collected during the appointment booking and treatment will be treated confidentially and will not be passed on to third parties. The data will be used exclusively for the performance of the service.
9.2. If photos are taken before/after or during the treatment to photographically document the customer's treatment process, e.g. we may only use and publish them with the client's prior written consent. The client may revoke their consent to store and use of their images or data for targeted processing at any time in written form.
10. Right to Change
10.1. The service provider reserves the right to make interim changes to the type and scope of treatment, as well as to the prices.
10.2. Upon publication of new terms and conditions or new offer and price lists, all previous ones are rendered invalid.
11. Place of Jurisdiction and Applicable Law
11.1. The law of the Federal Republic of Germany applys. The place of jurisdiction for all disputes is Munich.
12. Severability Clause
12.1. Should individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions remains unaffected.
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